2018 TalkAUTO | AGENDA

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Wednesday, November 7, 2018

Who moved my keys? Adapting to change in a new marketplace.

7:30 a.m. Networking Continental Breakfast

8:25 a.m.Welcome and Introductions

J.D. Ney, Automotive Industry Practice Leader, Canada, J.D. Power

8:30 a.m.Outlook for Canadian Automotive Market
As the Canadian auto industry reaches for another record year, risks, opportunities and uncertainty are on the horizon. Affordability, segment shifts and trade concerns are at the forefront of where the industry is headed. These issues as well as a global automotive prospective will be examined in for the current environment as well as the longer term outlook.

Jeff Schuster, President, Americas Operations and Global Vehicle Forecasts, LMC Automotive

9:00 a.m.Digitally-enabled CX
Digital upstarts & disruption abound. Customer experience can be your guiding light through the digital noise. Knowing your customer, their needs and taking action can separate average experiences from the exceptional. Learn how to use the latest CX tools & data to evaluate, measure and improve customer experience creating loyalty, expansion and advocacy.

Chris Hodges, VP, Customer Experience and Digital Solutions, J.D. Power

9:30 a.m.Dealer Panel

Yves Varin, National Director of Business Development, Canadian Black Book

Shahin Alizadeh, President & CEO, Downtown Automotive Group Inc.
Martin Taillandier, General Manager, BMW Canbec
Michael Wyant, COO, Wyant Group
Greg Warkentin, General Manager, Bayfield Ford

10:15 a.m.Networking Break

10:30 a.m.Canadian Black Book Market Briefing
The year 2018 has proved to be an interesting one, to say the least. A few appreciated ups, and some significant downs. There were undoubtedly some sleepless nights brought on by the departure of NAFTA, and the arrival of USMCA, just in the nick of time.

Join Brian Murphy, the VP of Research and Editorial at Canadian Blackbook for an overview of what CBB sees in the market today for 2019 and beyond. Exporting cars? Currency fluctuations? Used Car Supply? What matters most to the new and used car markets in Canada?

Brian Murphy, VP, Research & Editorial, Canadian Black Book

11:00 a.m.Morning Keynote – 10 Trends Changing the World
These are interesting times, for sure. Shifting global priorities, political upheaval at home and abroad, and an unrelenting spotlight on social inequity has upended the status quo and left many feeling disoriented. People worldwide are reacting in polarized fashion: At one end of the spectrum, you will find those leaning into, indeed, celebrating the change; championing what they deem as a long-overdue step in the right direction. At the other end: displacement, disillusionment and discontent are ushering in restlessness and uncertainty. How do companies navigate this space? Especially, at a time when there seems to be little patience for the frivolous and consumers are looking for meaning and purpose.

Sheryl Connelly, Manager, Global Trends and Futuring Manager, Ford Motor Company

12:00 p.m.Networking Lunch

1:00 p.m.New Mobility: Connected, Automotive, Shared (and Disruptive)
The automotive industry is evolving quickly along several dimensions, perhaps none more dramatic than the development of automated vehicles and the emergence of on-demand, shared mobility platforms. This evolution promises to significantly alter how travelers interact with and their expectations of vehicles. The end result, if current forecasts are correct, will be a transportation system that is more multimodal and less personal-vehicle centric.

Richard Wallace, Vice President, Transportation Systems Analysis, Center for Automotive Research

1:30 p.m. F&I Panel

Jim Houston, Senior Director, Automotive Finance Practice, J.D. Power

Brad Dickerson, Director, New Business Development, LGM Financial Services
David Wilke, National Sales Manager, Canada, Safe-Guard International
Derek Sloan, Vice President, Sales & Training, Sym-Tech Dealer Services

2:15 p.m.Networking Break

2:30 p.m. Afternoon Keynote: Staying Relevant – The Cineplex Diversification Story
Cineplex has been a leader in theatre exhibition in Canada for many years, but market share alone does not ensure success. As the world of entertainment, technology and consumer habits have changed, we have had to change as well in order to remain relevant. We have constantly innovated to improve the guest experience and provide new offerings in our core business area of Filmed Entertainment and Content. In addition, we have embarked upon a diversification strategy to grow in the areas of Media and Amusement and Leisure. I will provide an overview of how Cineplex has navigated the disruption occurring around us in order to continue to position us for long term growth in the future.

Dan McGrath, Chief Operating Officer, Cineplex Entertainment

3:15 p.m.Closing Remarks

Brad Rome, President, Canadian Black Book

3:30 p.m.Networking Reception

4:30 p.m.Adjourn

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