2017 TalkAUTO | AGENDA

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Wednesday, November 8, 2017
Toronto, Canada    

Customer Engagement in a Digital World

7:30 a.m. Networking Continental Breakfast

8:25 a.m.Welcome and Introductions

Brad Rome, President, Canadian Black Book

8:30 a.m.Canadian Industry Outlook

Peter Nagle, Senior Automotive Economist, IHS Markit Automotive

9:00 a.m.Measuring Customer Experience in a Digital World

Doug Betts, Senior Vice President and General Manager, Global Automotive Division, J.D. Power

9:30 a.m.Dealer Panel

Yves Varin, National Director, Business Development, Canadian Black Book

Shawn Morris, COO, Endras Automotive Group
Susan Gubasta, President/CEO, Mississauga Toyota
Ilya Pinassi, VP Operations, Parkway Motors Hamilton
Norman J. Hébert, Vice-President, Corporate Development, Groupe Park Avenue

10:15 a.m.Networking Break

10:30 a.m.Canadian Black Book Market Briefing

Brian Murphy, Vice President, Editorial, Canadian Black Book

11:00 a.m.Morning Keynote - Setting a Course to the Future of Mobility

Larry Hutchinson, President and CEO, Toyota Canada Inc.

12:00 p.m.Networking Lunch

1:00 p.m. Digital Retailing Disruption

Andrew Tai, Co-founder and CEO, Motoinsight Inc.

1:30 p.m. F&I Panel

JD Ney, Senior Manager, Automotive Practice, J.D. Power

Vincent Beretta, CEO & Founder, Walkaway Canada Inc.
Brad Dickerson, Manager, OEM Relationships, LGM Financial Services
Lindsay Duffield, EVP, Sym-Tech Dealer Services
Norman J. Hébert, Vice-President, Corporate Development, Groupe Park Avenue

2:15 p.m.Networking Break

2:30 p.m.Afternoon Keynote - Mobile Moves Metal

Josh Bloom, Automotive Practice Leader, Facebook Canada

3:15 p.m.Closing Remarks

Tim Braley, Senior Director, Canada & Latin America Operations, J.D. Power

3:30 p.m.Networking Reception

4:30 p.m.Adjourn

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